How a review for one shop becomes a review for another….
See people, it’s called customer service for crisssakes! During a break in a little conference across the street I showed up at Peaberry Coffee (NW corner of Arapahoe and 28th) with the intention of getting some food and writing a review. But instead I waited in line. And waited. And waited. No, the line wasn’t long. In fact, I was next in line the entire time I was there. But even with three people working behind the counter they still couldn’t even acknowledge my presence in five minutes. And since I get a little grumpy when I’m really hungry, five minutes was about all I could stand, so I left. So, Peaberry coffee? Not sure. Food? No idea. Work environment? Looked ok, but I guess I wouldn’t really know. For some people, taking care of the customer just comes naturally. I mean, it is common sense, isn’t it? If you’re in the business of serving people then you maybe should make serving them your top priority?
So I strolled on around the corner to Brewing Market (attached to McGuckins on Folsom between Arapahoe and Canyon) and got served immediately. The coffee is decent. I purposefully ordered a very dry cap to be able to assess the espresso. Started out medium and slightly bitter, got slightly more bitter as time went on but mellowed with the incorporation of the milk. Chocolate croissant was the standard boring chocolate croissant that must be made in some huge manufacturing facility (compare with the Kitchen’s). Work environment is a little weird because of the nature of the shop which is to sell beans and coffee-related chatchtke and kitsch just as much as fresh coffee and pastries, but usable. I’d say Brewing Market is an acceptable substitute to Folsom St when the latter fills up.
Speaking of customer service, we’re hearing some pretty bad grumblings about The Cup, and one of the people offended twice actually has a login to this blog but hasn’t aired his/her complaints yet. So let this be a gentle reminder: if you’re a grumpy person by nature, stay off the cash register and away from the serving line. Hire somebody with a winning smile to take your place. Don’t piss off your customers because you’re in a bad mood. It’s not good for business. Just ask Vic’s.
