on machines and customer service
Radda is the newish Italian place abutting Ideal to the west. It took over the space from that pseudo-Mexican place that had the rockin tamales night on Mondays. It’s not a space for working but is a pretty damn good place for eating. Food is excellent and cheap for the quality and ambiance. But we’re here to talk about the coffee, aren’t we? The spouse and I were eating Sunday brunch at the bar, sitting within feet of the espresso boy. He made two excellent coffees for us and I was thinking something like, “That Illy must be damn good coffee because that’s one of the best cappuccinos I’ve had in Boulder.” But then we got a second. Later I found out we were both thinking the same thing: ‘bitter and sour.’ And: ‘why was the coffee so good the first time and so bad the second, just minutes after the first, made by the same bushy-haired import?’
When I asked around I got the answer: cheap machine = inconsistent coffee. When the coffee company (Illy) gives you the machine maybe you should say no and actually spend some dough on something worth having in your joint.
Which brings me to customer service. Why bother having a coffee shop if you’re not nice? Ah, nevermind. One of us just talked about it a coupla days ago so why beat a dead horse?
